Operations Supervisor Call Center

San Salvador, San Salvador 10 octubre (actualizada)

Atento El Salvador

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  • Descripción

    We are looking for an operations supervisor to efficiently coordinate the operation, organizing and managing the resources allocated, in order to ensure the level of quality of the service required by the client and a level of productivity that maximizes the benefits generated by the operations.

    Some of the main functions

    Responsible for safeguarding and complying with the rules, policies, and procedures established by the company.
    Reach 100% KPI's of the service, in order to carry out effective management for our client and the organization satisfaction.
    Comply with the sizing established for the service both in headcount and the total daily and monthly operations hours.
    To generate growth in the operation, as a means of liaison and inter-locution between Atento and the client, focused on the
    client's requirements and the needs of the service.

    Requirements

    3rd year approved college, preferably in Business Administration, Industrial or System Engineering or any similar careers.
    Advanced English Proficiency C1 > 85%.
    Minimum 3 years experience in similar positions within the Call Center industry.
    Advanced MS Office skills.

    Competencies

    Sociability, compliance with standards, orientation to achievement, emotional control, commitment, decision making, supervision, interpersonal relations, understanding-criteria, and verbal communication.

  • Fecha de Contratación: 18/11/2019
  • Cantidad de Vacantes: 2
  • Requerimientos

  • Educación Mínima: Universidad
  • Años de experiencia: 3
  • Idiomas: Inglés
  • entre 25 y 40 años
  • Microsoft Office
  • Disponibilidad de Viajar: Si
  • Disponibilidad de Cambio de Residencia: No

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Resumen del empleo

  • Operations Supervisor

  • Empresa

    Atento El Salvador
  • Localización

    San Salvador,  San Salvador

  • Jornada

    Tiempo Completo

  • Tipo de contrato

    Contrato por tiempo indefinido

  • Salario

    A convenir

  • Enviar mi CV

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